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QQ登录做外贸的业务员常常得备上一点英语/英文话术，阿里巴巴国际站回复客户询盘快捷常用短语话术参考,常用英语快来收藏。
做外贸，和客户谈判重要的无非就是话术。这点说起来容易，因为可以积累可以背。说难，则在于融会贯通变成自己的东西需要时间，所以无论是新人还是老手，话术是不得不背的，今天给大家整理了一些实战常用话术，也欢迎大家有外贸问题来和我沟通。
一、客户讨价还价
1、You can always find the lower price but Quality is definitely different.你永远可以找到更低的价格，但质量肯定不一样。
2、Could you please advise your budget? So we can see if there is any other solutions for you.能否告知你的预算，我看看还有没有其他方案。
3、Besides price, what other reasons do you have for not moving forward with this currently?我完全了解你的意思，但除却价格,还有其他因素影响到这个订单的进展吗?
4、Don’t you agree with me that in the long run, moderate prices will bring about large sales and more profit.我们认为从长远考虑,公道的价格会增加销量，从而得到更多的利润。
5、Sorry, we haven’t way to do such the lowest price in the market.Because we have included the Quality and special values service into the Quotation我们没办法给到这么低的价格，因为我们的报价要综合考虑到售后服务。
6、I can’t bear losing one clients due to Quality issues because if I lose a clients like that.I lose this clients forever.我们不能因为质量问题流失客户，这会导致我们以后都无法再完成交易。
二、客户迟迟不下单
1、I haven’t heard back from you since last follow-up. I have to assume there might be some issues on our business relationship. Please let me know if l can be of any help.上次跟进后便没有收到你的回复，我猜想我们合作上可能出现什么 问题了。请告知我这边需要做些什么。
2、Just imagine how things will be in six months once you have pushed this new product to your distribution channels.想象一下,一旦您将这种新产品推向您的分销渠道,六个月后情况会怎样。
3、This is a very normal thing, all customers before understanding the product is too expensive.这是很正常的事情,所有客户在了解产品之前都是嫌贵的。
4、I send you the information, can let you choose the product, avoid a lot of detours.我给你发的资料,可以让你在选择产品的时候呢,少走很多弯路的。
5、The market is so competitive now that no compa.ny would be foolish enough to sell a product of the same Quality at a higher price than anyone else unless the company is not big at all.现在市场竞争这么激烈，任何一家公司都不会傻到把同等质量的产品。
三、客户下单后
1、I will focus on your order and production status, and I will let you know if there is any progress.我会注意您的订单和生产情况，有进展我会通知您。
2、I know exactly what you mean.我完全明白您的意思。
3、That’s the kind of thing I would do too.我也会这么做的。
4、Value-for-money means considering service.details, expertise results, and after-sales support rather than simply saying “the price is low.”物有所值，是从服务、细节、专业、结果、售后支持等方面考虑，而不是简单的说“价格低”。
5、Trust is precious, and if you choose to rely on me I won’t let you down.信任是宝贵的，如果你选择依靠我，我不会让你失望的。
6、Different prices represent different Qualities.Expensive goods may not suit you, but cheap ones may not be good enough. What suits you best is what matters.不同的价格代表不同的品质。贵的可能不适合你，便宜的也不一定好，适合你的才是重要的。
常用英语之询盘英语：回复客户询盘常用语，记住以下技巧可以提高你的订单转化率哦。
常用的询盘回复模板
开首语的相关表达：
Thanks for your enquiry. I should be able to send you quotation by tomorrow.
谢谢询价，我会在明天之内给你报价。
Thank you for your inquiry regarding our product.
谢谢对我们产品的询价。
Thank you for your interest in our product XX.
谢谢对我们产品感兴趣。
It was a pleasure to receive your inquiry about the product of our company.
很高兴收到你对我司产品的询价。
2、回复询盘附上资料的相关表达：
According to your inquiry, we have enclosed the quotation for your reference.
In response to your inquiry, please find attached the quotation for xx in this email.
To address your request, please find attached the detailed quotation for xx.
We are pleased to satisfy your demand with the attached quotation.
以上表达均表示：根据你的询盘/要求，我们随附报价。
3、随附了其他资料供客户阅览，参考：
In addition to the information above, we also attached xx.
Besides the given information, we also enclosed xx.
In order to fully answer your request, we would like to give you some further details.
There is some other information we believe may be useful to you.
You can find some relevant items below.
通常在附上报价单时，可以补充其他相关资料，如刚出货的同款产品图片/生产工艺图/大货图片/展会图片/产品功能图片/或操作视频等，加深客户印象
4、结束语，表明会随时进一步协助，或盼复的意愿：
We are on standby for any further support.
If you require further information, feel free to contact me.
If you have any questions or need more details, we are always ready to help.
Thank you for your time and consideration. I look forward to hearing from you soon.
We look forward to doing business with you in the future.
前期询盘回复攻略
第一类询盘： 客户只给出图片，只有很少的产品描述，描述并不详细，此时如果完全没法报价则发一封邮件问问客户要详细资料。
当没有获得客户回复时，咱们可以推测客户的想法，
第一，客户只是看上图片上的那款，希望获得报价，咱们可以给客户提供产品图 片的报价，并且注明咱们报价的产品的详细规格，比如尺寸等等；
第二，客户是想获得与之类似的产品图片的信息，此时咱们也可以给客户提供与之类似的图片并附上价格和参数。这两步不要做一次性发，因为你发给客户第一封邮件客户不一定回复你，所以第二点可以用做追信之用。 红字部分的模板： Dear +人名，（附上客户提供的图片） Regarding your inquiry on + 产品名，Could you please tell me more details about that? Such as the material, the size….(其他您需要知道的也可以写上). Then i can quote for you! Regards, ** (联系信息)
第一点的模板： Dear , (附上客户提供的图片) Regarding your inquiry on + 产品名, The FOB(或者其他贸易术语也可以)price is USD, here are the details about that,（价格后可以附上MOQ，但是不建议写太高，报出最有优势的价格，但是MOQ又不会太高，是比较有竞争力的） Material Size (这些都是具体产品的参数) Any questions about the price or products,please feel free to contact me. Regards, ** (联系信息)
第二点的模板： Dear +人名, (附上咱们提供的图片) Regarding your inquiry on + 产品名, there are some details i need to know, i send you email before,but didn’t get the reply,, here attached some of our products for your consideration. The price….(价格写清楚，注意贸易术语，价格后可以附上MOQ，但是不建议写太高，报出最有优势的价格) Material Size (这些都是具体产品的参数) Any questions about the price or products,please feel free to contact me. Regards, ** (联系信息)
第二大类询盘： 客户将产品资料都已经写的很清楚，说明客户的针对性强，此时可以直接报价，并注明MOQ。
第三大类询盘： 求购库存的，这种就直接将咱们现有的图片或者带上价格一并发给他就行。Dear ** We can supply the stock garments your are looking for. Here attached some of our pictures and price for your consideration. If you have your own design or other requirement,please let me know! Any questions, please let me know, thanks! Regards, ** 联系信息 Dear , (附上客户提供的图片) Regarding your inquiry on office chair, The FOB(或者其他贸易术语也可以)price is USD, here are the details about that,（价格后可以附上MOQ，但是不建议写太高，报出最有优势的价格，但是MOQ又不会太高，是比较有竞争力的） Material: Size (这些都是具体产品的参数) Any questions about the price or products,please feel free to contact me. Regards, ** (联系信息)
索要价格回答攻略
如果客户索要目录册或者价目表，例如下面这种情况：
客户要求 Please I need all prices of your products. 请发给我你们所有产品的报价。
并且在不了解客户，冒然把产品价格做成报价单发过去，反而降低自己的竞争力，使得整理工作毫无意义。
外贸沟通中，当陷入被动状态时首先要化被动为主动，如果一个陌生客户想要从你这边拿到什么资料，是不是他也应该相应提供到一些信息呢？比如以下模板：
Hi XXX,
Glad to hear that you get interested in our products. （客套话）
Please see below details and advise accordingly:
1) May I know your end user market? 能否告知你的终端市场。
（有些客户他邮件ip是巴基斯坦地址的，但是他的销售市场在英国；有的客户邮件ip是美国的，但是他的产品是在非洲销售的。不同市场，产品质量或许各不同，价位也不一。所以这点很重要）
2) 采用选择题形式，和客户确认采购的更多细节。我打两个比方：
①问购买的用途。比方绣花机，有单头，双头。有针对成衣也有针对衣帽，皮包，毛巾等。
问：
We offer both single and double heads of embroidery machine. Could you please advise which products you want to do the embroidery on?
探清楚客户购买绣花机是用来绣什么产品的？
So we can quote you a few hot selling and suitable models for your options.
因此我们可以提供给你一些畅销的和适合的机型供你选择。
②问客户预算或者大概定量。比如手机壳.
Since models are various. Can you please advise your budget and approx. order quantity?
因为手机壳种类各式各样，太多种类了。能否告知你的预算和大概的定量。
或者询问preferred materials, styles等。
So we will recommend you some trendy designs as per your requirements.
因此我们可以根据你的要求推荐一些比较流行的款式。
以此初步邮件，试探客户的回应。
在收到此类邮件的时候，如落款详实，还应该同时对客户的背景进行简单分析：
比如他是终端客户，代理商还是零售商；
比如他所在的市场目前公司有没有相关代理在那边，或是已经有其他做开的客户；
比如官网上陈列的产品是否对口吻合，定价范围，以及about us的介绍的关键点等等。以此判断他的购买力和采购诚意。
假设一，客户答非所问，或者无回复。那么这种钓鱼类询盘可以暂时放置一边。
假设二，如果客户有回应你邮件，回答很全面，那么可以根据他的答案进一步针对性报价。
假设三，客户如果回了邮件，但是表达的内容还不是很全面，一些细节还没有给到：比如数量还是没提，比如印刷类的logo没有给。那么可以按照起订量还有常规特性报价。并且提及Prices will be adjusted when the order quantity and designs/sizes are changed. 价格会随定量和设计而变动。
在询盘邮件回复中表示愿意提供帮助
Should there be any further inquiries, please do not hesitate to contact us.
If you require further information, feel free to contact me.
If you have any questions or need more details, we are always ready to help.
It would be my pleasure to know how more can we assist you.
Thank you for your time and consideration. I look forward to hearing from you soon.
We look forward to doing business with you in the future.
在询盘邮件回复中建议客户电话/会议
I hope you are satisfied with the information above.
Hopefully, the information attached is sufficient for you.
We hope that the details mentioned were useful to you.
In case you would like to have more information, we are happy to arrange a call and a meeting for our further discussion on this matter.
If necessary, we always welcome a call or a meeting at a convenient time for you to understand more about our product/service.
We also look forward to welcoming you to our office for a better understanding between us.
关于支付问题
（1）我们的条件是10日内付款为2%的折扣，30日内付款无折扣。
Our terms are 2% ten days, thirty days net.
（2）我公司仅限于从发票开出之日起10日内付现金者给予折扣优待。
We only allow a cash discount on payments made within ten days of date of invoice.
（3）顾客向我公司购货一律用现金支付。从发票开出之日起，30日内将货款付清。如当即支付现款，我公司当按年利5%计付30日的利息。
Terms to approved buyers strictly net cash, payment within thirty days from invoice date, for prompt cash we will allow thirty days interest, at the rate of 5% per annum.
（4）条件: 即期发货。在货到我方工厂， 经过验讫重量品质后，立即以现金支付。
Terms: early delivery, and net cash payment after receipt of the material at our works, and verification of weight and quality.
（5）现金支付折扣，仅限于在10日内以现金付清货款者可打折扣。
Cash discounts are allowed only on accounts that are paid within the ten-day limit.
（6）你将发现，我公司对贵方的报价所给予的优惠是前所未有的。
You will find that we have given you the best terms customary in our business.
（7）每月一日以前提供的汇票，依我公司惯例应在25日全部结帐。
My habit is to settle on the 25th all bills rendered on or before the 1st of each and every month.
（8）我公司付款条件为交货后3个月内支付现金。1个月内付清货款者，可打5%折扣。
Our terms are cash within three months of date of delivery, or subject to 5 per cent discount if paid within one month.
（9）兹就贵方对该商品的询价回复如下：
In answer to your inquiry fo rthe article, we reply you sd follows.
（10）针对你方昨日的询盘，现寄上与你来函要求相似的墙纸样品一宗。
In reply to your enquiry of yesterdays date, we are sending you herewith several samples of wall paper closely resembling to what you want.
（11） 兹就该商品向贵方报价如下：
We are pleased to quote you for the goods as following.
（12）兹随函寄上该商品的现行价格表一份，请查收。
Enclosed we hand you a price-current for the goods.
（13）上述报价，无疑将随市场变化而变动。
Of course these quotations are all subject to the fluctuations of the market.
（14）上述价目单是以付现金拟订的，我们认为还可以打很多折扣。
We think you can well accord us a substantial discount off your list prices, which we see are quoted net cash.
（15）对这批数量大，以现金支付的货，如你方能从价目表中，再给些折扣优待，当不胜感谢。
We shall be glad if you will quote us the best discount for cash off your list price for cash for this quantity.
（16）我公司的支付条件：以现金支付。自发票开出之日起10天内付款者，打2%的折扣。
Our terms, as our invoice states, are 2% cash discount, only within ten days of date of invoice.
（17）报价后再三询问
Hi, Hope you are well! May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don’t want to lose a good customer like you. If there is anything we can do for you, we shall be more than pleased to do so.
外贸客户一直已读不回不怎么回
Seems we get stuck somewhere. In order to move forward, is it possible to give me / us feedback for below:
A. Price or payment term issue?
B. Shipping freight issue?
C: Any other reasons?
Thank you in advance.
1、如果发出去的邮件，客户没动静
1) Are you the right person to talk about this? If I’m in the wrong place, could you point me in the right direction?适合开发信后的跟进。请问你是对接人吗？如果不是，能麻烦你告知联系人方式吗？
2) ABC, DEF, GHI are some of the top names in this industry who use our products. Do you wanna check out the brief and quotation?合开发信或者报价后跟进，列出知名合作伙伴，询问目标客户是否想要看简介和报价。
3) Just reply ‘yes’ if you’d be interested in getting some more information and I’ll send you a couple of docs over.如果你这边有兴趣收到更多详情，请回复yes.
4) Did you have a chance to look over the quotation I sent last Friday? 请问你看到我上周五给你发的报价单了吗？*Do you have a chance to look over .. 比较委婉，不唐突
5) Did you receive my email about your required proforma invoice? Just in case, I’m bumping this up in your inbox.关于你要求开具的合同，请问你收到邮件了吗？以防万一，我现在才发您一次。
6) Since I haven’t heard from you since last week, I realize my email may have gotten lost in the slush pile, so I’m following up again.从上周开始，就没收到你的回复。我意识到邮件可能进了垃圾邮箱。所以我今天再跟进下。*真的有这种可能，长期沟通的客户，有时候不知道为什么，邮件就进了垃圾邮箱，前面还会加个 {spam} 适用于经常沟通，突然无音讯的客户
2、如果发出去的邮件，客户没动静
7) For this project, do you have an estimated time frame? 转移话题，问他在这个项目上，有没有大概的时间要求？
8) If there is any information lacking from our side which may assist your process, please let me know. 如果我们这边还需要补充什么信息的，请告诉我们。
9) I’m touching base again, because the products we recommended would be helpful for you to generate more sales.我这边再联系你，是因为推荐的这些产品，可以帮你赢得更多的销售。
10) Just a friendly follow up about the advance payment for new order. Raw material cost fluctuate heavily recently. Kindly arrange at your earliest to lock the price.这边想跟进下新订单的预付款。材料价格波动得很厉害。麻烦尽快安排，锁定价格。*a friendly follow-up 语气显得缓和，不会咄咄逼人
3、如果老客户比较磨蹭，没有回复
12) Quick follow-up, any updates for the new order？适合发给熟悉的客户，快速跟进一下，新订单单方面没有什么进展呀？
13) Any luck with the advance payment this week? 这周有可能安排定金嘛？
14) Just a kind reminder for your early confirmation on the contract. 温馨提醒下，合同请尽快确认。
15) A gentle reminder for below email as the raw materials keep going up. Please help finalize as soon as possible, thank you. 温馨提醒下以下邮件尽快确认，材料一直在涨。
16) How is the project coming along? Any updated progress? 项目进展怎样了呀？有什么更新不？
17) How’s going? Any updates for us? 最近怎样？有什么进展嘛？
4、激活只读不回的客户，除了以上句型，还有：
18) I’ve attached another proposal for you to review. Please look it over and let us know about your thoughts.当客户对原来报价或者方案一直没回复，尝试发下另外的方案或者推荐其他型号报价。
19) Since I haven’t heard back from you. I have to assume there might be some issues on our business relationship. Please let me know if I can be of any help. 因为一直没收到你回复，我猜想我们合作上应该出现一些问题。能否告知下，我才能改进。
| 关于跟进频率：
一般来说，2-3天没有动静可以先询问是否有收到报价，可能报价没有顺利送达邮箱，或者客户可能无意错过邮件了。
如果是有已读回执，确认客户已经阅读邮件，但是还是未回复。可以先常规跟进，发下reminder 或者 friendly follow-up.跟进尽量简单扼要，一般客户如果有意向的话会进一步回复的。
二次跟进可以安排在3-5天后。如果客户还是无回应，可以试试最开头那个模板，依旧无音讯，再打电话跟进，或者从社媒互动开始。并且有新品，活动，节日，发给他信息/节日祝福，在他面前刷存在感。
直到他对你慢慢加深印象。有时候当他的供应链出现问题，你的机会就来了。 尤其对大公司而言，不断地物色新的供应商，是他们的工作范畴之一。他们的订单永远不可能只分配给一家去完成，往往是诸多工厂/贸易公司共同是完成订单。 另外当你掌握老客户的下单周期，一定要按时去跟踪他的反馈。
购买，是受很多很多因素制约和影响的。不要觉得客户询价就铁定会下单。如果你只是复读机般追问客户：报价考虑得怎么样？单子确认了吗？只会和客户断片。
尝试把客户为什么不回复你，转换成客户凭什么要回复你的角度去思考，或许你可以看到自己的跟进中存在的问题。
跟进客户时能打动客户的英文话术
领悟透能提升订单转化哦。客户咨询后后面的跟单也是要有技巧的。请看下面内容，可收藏
1.We can say for certain that our price is comparable with any other manufacturers’.
我们可以肯定地说，我们的价格比任何其他制造商的价格有竞争力。
2.We know for certain that we did not omit any articles at the time of shipment.
我们确信我们在装运时没有遗漏任何物品
3.There are certain clients who always lodge unreasonable claims.
有些客户总是提出不合理的索赔。
4.We are certain that you cannot obtain a quotation for this item as low as ours.
我们确信你得不到对这个产品比我们还低的报价。
5.We are not certain whether there will be direct sailings to your port next month.
我们不能确定下个月是否会有到你们港口的直航船。
6.The responsibility certainly falls on the shipping company.
责任当然由航运公司负责。
7.To take your Order No.567 as an example, our shipped the goods much earlier than the stipulated time of shipment.
以你们的订单No.567为例，我装运货物的时间比规定的装运时间早很多。
8.To take our last shipment as an example, the quality is much better than before.
以为最后一批货为例，质量比以前有很大改进。
9.To illustrate our point of view, we can take, as an example, the transaction concluded between us just one month ago.
为了说明我们的观点，我们可以把一个月前我们之间结束的交易作为例子。
10.Customers there prefer Box Socket Sets with Chrome coating to those with zinc coating.
你们那里的客户更喜欢镀铬套筒扳手而不是镀锌的。
11.All our old customers prefer to make purchases from us because of our good quality and reasonable price.
我们所有的老客户都喜欢从我们这里购买，因为我们质量好，价格合理。
12.Amicable settlement of a dispute is preferable to a law suit.
友好解决争端比诉讼更可取。
13.We will ship the goods, preferably, with transhipment at Hong Kong.
我们将装运货物，并尽可能在香港转运。
14.We will give your orders preference over others’.
我们将优先处理你们的订单。
15.Since your counter price is too lower to be acceptable we have not alternative but to deliver our these goods to others importers elsewhere.
因为你们的还价太低不能接受，我们没有选择只好把我们的货物卖给别处的订购商
。
16.Since there is no direct vessel available we have not alternative but to make transhipment at Nagasaki.
由于没有直达的船只，我们没有选择，只好在长崎做转运。
17.As we cannot reach an agreement we have no alternative but to refer the case to arbitration.
由于我们不能达成协议，我们别无选择，只能将案件提交仲裁。
18.You complain that the insurance company’s agents at your end did not attend to your claim.
你抱怨保险公司在你处的代理没有关注你提出的索赔。
19.We have to complain about your delay in balance payment.
我们不得不抱怨你们尾款的延迟支付。
20.Your complaint about the bad quality of our products is unreasonable.
您对我们产品质量差的投诉是不合理的.
21.We regret to learn of your complaint about the high price we charged.
我们很遗憾得知你对我们收取高价格的投诉。
22.We are fully coversant with the whole story of the transaction.
我们完全了解交易的整个过程。
23.We will desptach our engineer to repair the machine, who is conversant with it.
我们会派遣我们非常熟练的工程师去修理机器。
24.This transaction is subject to the approval of our Government.
本次交易须经我国政府批准。
25.Our Products have met with the approval of clients all over the world.
我们的产品已经得到了世界各地客户的认可。
26.We regret that our application for export licence is not approved.
很抱歉，我们的出口许可证申请未获批准。
27.We should be pleased if you would inform us whether your customers approve of the sample sent to you last month.
如果您告诉我们您的客户是否同意上个月发送给您的样品，我们将非常高兴。
Good luck!1.We can say for certain that our price is comparable with any other manufacturers’.
我们可以肯定地说，我们的价格比任何其他制造商的价格有竞争力。
2.We know for certain that we did not omit any articles at the time of shipment.
我们确信我们在装运时没有遗漏任何物品
3.There are certain clients who always lodge unreasonable claims.
有些客户总是提出不合理的索赔。
4.We are certain that you cannot obtain a quotation for this item as low as ours.
我们确信你得不到对这个产品比我们还低的报价。
5.We are not certain whether there will be direct sailings to your port next month.
我们不能确定下个月是否会有到你们港口的直航船。
6.The responsibility certainly falls on the shipping company.
责任当然由航运公司负责。
7.To take your Order No.567 as an example, our shipped the goods much earlier than the stipulated time of shipment.
以你们的订单No.567为例，我装运货物的时间比规定的装运时间早很多。
8.To take our last shipment as an example, the quality is much better than before.
以为最后一批货为例，质量比以前有很大改进。
9.To illustrate our point of view, we can take, as an example, the transaction concluded between us just one month ago.
为了说明我们的观点，我们可以把一个月前我们之间结束的交易作为例子。
10.Customers there prefer Box Socket Sets with Chrome coating to those with zinc coating.
你们那里的客户更喜欢镀铬套筒扳手而不是镀锌的。
11.All our old customers prefer to make purchases from us because of our good quality and reasonable price.
我们所有的老客户都喜欢从我们这里购买，因为我们质量好，价格合理。
12.Amicable settlement of a dispute is preferable to a law suit.
友好解决争端比诉讼更可取。
13.We will ship the goods, preferably, with transhipment at Hong Kong.
我们将装运货物，并尽可能在香港转运。
14.We will give your orders preference over others’.
我们将优先处理你们的订单。
15.Since your counter price is too lower to be acceptable we have not alternative but to deliver our these goods to others importers elsewhere.
因为你们的还价太低不能接受，我们没有选择只好把我们的货物卖给别处的订购商
。
16.Since there is no direct vessel available we have not alternative but to make transhipment at Nagasaki.
由于没有直达的船只，我们没有选择，只好在长崎做转运。
17.As we cannot reach an agreement we have no alternative but to refer the case to arbitration.
由于我们不能达成协议，我们别无选择，只能将案件提交仲裁。
18.You complain that the insurance company’s agents at your end did not attend to your claim.
你抱怨保险公司在你处的代理没有关注你提出的索赔。
19.We have to complain about your delay in balance payment.
我们不得不抱怨你们尾款的延迟支付。
20.Your complaint about the bad quality of our products is unreasonable.
您对我们产品质量差的投诉是不合理的.
21.We regret to learn of your complaint about the high price we charged.
我们很遗憾得知你对我们收取高价格的投诉。
22.We are fully coversant with the whole story of the transaction.
我们完全了解交易的整个过程。
23.We will desptach our engineer to repair the machine, who is conversant with it.
我们会派遣我们非常熟练的工程师去修理机器。
24.This transaction is subject to the approval of our Government.
本次交易须经我国政府批准。
25.Our Products have met with the approval of clients all over the world.
我们的产品已经得到了世界各地客户的认可。
26.We regret that our application for export licence is not approved.
很抱歉，我们的出口许可证申请未获批准。
27.We should be pleased if you would inform us whether your customers approve of the sample sent to you last month.
如果您告诉我们您的客户是否同意上个月发送给您的样品，我们将非常高兴。
邀请访问
邀请客户来中国看厂
I am pleasure to invite you to China to visit our new exhibition hall…
1.访厂前
- How about your schedule, which place would you go, i can be helpful if you want to plan your routine.(了解行程)
-How many people will visit our company
-Are you looking for the xx manufacturer for this business trip
-Could you advise your flight no, I will arrange pick up and drives you to our factory first.
2.饮食确认
饮食偏爱
-Just so I pick a place we both can enjoy, are there any types of food that you don’t eat?
为了挑选到一个我们都可以尽情享受的地方，您有什么忌口的吗？
-I’d be happy to pick a place for us to eat. I know that sometimes we have certain types of food we have to avoid. Is there anything specific you would like me to take into consideration when choosing a restaurant?
我很乐意为我们挑选吃饭的地方。我知道有些是我们要避开的食物。在我挑选餐厅时，您有没有什么要提醒我注意的？
-Anything specific you would to like try while you are here?
您有没有很想尝试的特色菜吗？
-Do you have any preference on the type of restaurant? There’s a good Cantonese Restaurant，Sichuan Restaurant，and Shandong Restaurant. What do you think?
您对菜馆有偏好吗？附近有不错的粤菜馆，川菜馆和鲁菜馆，您觉得怎么样？
-Which do you prefer: local Chinese food, Indian, or pub food?
您更喜欢哪一种：中国当地美食，印度美食或酒吧美食？
How about we get some dinner after our meeting on Thursday?
周四开完会后，我们一起吃晚饭怎么样？
Conversation starters闲谈话题
So, what do you think about China/Shenzhen so far?
那么，到目前为止，您如何看待中国/深圳的？
Looking forward to the weekend? What do you have planned?
您期待周末的到来吗？您周末的计划安排好了吗？
What are your holiday plans for this year?
您今年的假期计划是什么？
I’ve never been to Boston. What would you suggest I do if I visit?
我从未去过波士顿。如果我去那边，您给我的建议是什么？
I have always been fascinated with Indian culture. What would you say the biggest challenge is for visitors to India?
我一直着迷于印度文化。您觉得对印度游客来说最大的挑战是什么？
I know you have only been in Shenzhen for a week, but how does it compare with Abu Dhabi？
我知道您才在深圳呆了一个星期，但您觉得它与阿布扎比相比如何呢？
Do you follow football? What sports or hobbies interest you?
你喜欢足球吗？您对什么运动或爱好感兴趣？
I’m sorry the weather has been so bad here in Beijing. How is the climate in Italy?
最近北京的天气不佳，意大利那边的天气怎么样？
And where else have you visited in Europe? Nice. What did you think about Madrid?
您还去了欧洲什么地方？真好，您是如何看待马德里的？
Tell me more about your business story in Sweden. That sounds really interesting.
逼单技巧
- 征求意见法
有些时候我们并不能肯定客户是否要下订单，在这种情况下，最好使用征求意见法来引导客户下单。例如，你可以向客户提出以下问题来促进客户的下单意向：
“Do you think this solution will work out your problem of delivery?”
“Will it be good for your side?”
“If we can solve this color material problem, do you think this will solve your problems?”
一般来说，这种方式能让你去探测“水的深浅”，并且在一个没有什么压力的环境下，征求客户订单。当然，如果你能得到一个肯定的答复，那你就开单了。
2、提供选择法
用以下的提问方法给你的客户以选择的余地一无论哪一个都表明客户同意购买你的产品。
“When is the best time to deliver your goods, Thursday or Friday?”
“What is your payment terms, T/T or L/C?”
“What is your order quantity, 20,000 pcs or 50,000 pcs?”
3、总结概括法
通过总结法，主要是把客户将得到的服务进行一下概括，然而以提问一个较小的问题或选择题来结束会谈。
“Now, we both agreed with the packaging, so how many cartons to send, 20 or 50?”
4、直接引导法
直接引导法顾明思义就是用一句简单的陈述或提问直接提出关于订单的事宜。例如：
“Let me just make a PI for this order.”
“Let me write down the specifications of your goods now.”
5、督促下单法
“Since the demand of this product is very large, if you don’t place the order in hurry, we cann’t assure the production time in the future.”
总结：
用心大于用脑，要放开自己，才能让别人打开真心，真的放开自己后，就不知道累，还有满满的感动。
不忘初心，方得始终。如果可以在客户面前全方面展示一个有价值、有趣、有爱的人，那客户也会被折服的！
